Technology Trouble Shooting

TECHNOLOGY TROUBLESHOOTING
 
I AM HAVING TROUBLE LOGGING IN. I NAVIGATE TO THE LOGIN SCREEN AND I’M ASKED FOR PAYMENT. 
Y Wellness 24/7 is provided as a free benefit of your membership. You should not be requested to enter payment information. This is an error; please contact [email protected] to correct this. 
 
MY SCREEN IS NOT CLEAR? CONNECTION SEEMS FUZZY?
The virtual wellness platform has new troubleshooting steps to assist you:
1.Click the blue NETWORK button on the bottom left of your screen to determine if your connection is strong or if there are network issues on your end.
2. If your connection looks good, please email [email protected] to report. 
 
I CANNOT HEAR AUDIO FOR MY CLASS USING MY PHONE.
Click the new RESET AUDIO button to re-sync the audio on your device. This should correct the issue, but if you continue to have issues please email [email protected] to report. 
 
I’M USING MY PHONE AND MY SCREEN IS BLANK?
This could be due to your browser settings. Adjust the settings on your phone to allow Safari (iPhone) or your current browser access to the camera and microphone.
 
I HAD A LOGIN TO THE VIRTUAL WELLNESS PLATFORM BEFORE AND NOW IT’S NOT WORKING.
Please contact [email protected] as they can quickly correct the issue. 
 
IS THERE AN APP?
Yes, you can now download the app to your device. Search for the BurnAlong app in your app store and use your login to access programs. Tap the little ‘person’ icon at the bottom that says ‘classes.’ There you can select private view of Greater Johnstown Community YMCA classes by clicking on ‘Private Classes’.