Frequently Asked Questions

Y WELLNESS 24/7 NAME CHANGE & QUESTIONS:
 
WILL THERE BE A COST INCREASE? 
No, as always, the virtual platform is included with your Greater Johnstown Community YMCA membership. 
 
WILL MY LOGIN AND PASSWORD CHANGE?
No, your access remains the same. You will begin to see a lot of additional live and on-demand content. For that reason, as we improve the platform you may see that the videos are organized in a different way to allow for easier access and search. 
 
THERE ARE A LOT OF NEW CLASSES; HOW DO I FIND MY FAVORITE INSTRUCTORS?
With the influx of new classes and videos, if you like a specific instructor, we recommend that you use the “follow” feature to save favorite instructors to your account. How to follow an instructor? Click on a class hosted by that instructor. Navigate to the three tabs (Class, Reviews, Instructor) at the bottom of the page, click on “Instructor”, and then click “FOLLOW”.
 
FREQUENTLY ASKED QUESTIONS:
 
HOW MUCH DOES THE NEW VIRTUAL PLATFORM COST?
Our new virtual platform is INCLUDED with all Greater Johnstown Community YMCA memberships. To create your account, please click here, complete the information, and get started!
 
I AM HAVING TROUBLE NAVIGATING THE PLATFORM, HELP!
Please contact [email protected] to ask questions about platform navigation. For Y specific questions, like programming suggestions, contact Nicholas Ramirez with questions. 
 
 
HOW OFTEN WILL THE CLASS LIBRARY BE UPDATED?
The YMCA on-demand library will be updated with classes each Friday. You can take classes from Greater Johnstown Community YMCA instructors and instructors from across the globe whenever you access the platform. 
 
CAN I SEE THE VIRTUAL PLATFORM ON MY TELEVISION?
There are a few ways to connect to your TV from a mobile device. You can use a wired connection (more information here). Or depending on your device, you can also stream classes directly to a smart TV. 
 
 
APPLE IOS
Devices can cast to Chromecast enabled devices and have the ability to use Apple’s Native Screen Mirror Feature. 
 
Apple’s Native Screen Mirror Feature link: https://support.apple.com/en-us/HT204289
 
ANDROID APP
Versions higher than 4.3.6 are able to cast to the following devices:
-Roku
-Fire TV Stick
-Chromecast
 
  1. Due to the variety of devices and operating systems, we recommend consulting the help documents or website associated with your specific mobile device and/or smart TV.